One of our most asked questions is “Do you sale Scratch and Dent or Reconditioned grills?” Our answer is of course, however, we cannot guarantee we have them all the time. Factory Second Units and Reconditioned Units are two types of smokers and pellet grills we sell.
We know mistakes happen, after all, we are all human. We consider a unit a Factory Second when a weld doesn’t look as clean as we would like, a unit is dropped during shipping, there is a scratch on the metal or a unit has other blemishes that do not affect its operation. Factory Second units have not been cooked in, they are simply units that were damaged in some way or another in manufacturing or during shipping.
Reconditioned units have been cooked in. These units were returned to us from the guarantee or warranty periods, were used by Cookshack or a dealer for a demo, used by Cookshack’s competition cooking team for a contest or used to film a recipe video. Each Reconditioned unit is inspected and fixed before re-sale. To ensure the unit has been fixed, Cookshack tests the unit to check the amount of time it takes to get up to temperature and if it cycles like it should. Once we know the unit is working properly, we clean it and package it with everything a new unit ships with.
We keep track of the serial numbers and inspections sheets so you can know exactly why the unit is being sold as a Factory Second or Reconditioned Unit. The inspection sheet also allows our sales team to determine the severity of the damage and find a fair price. These units are sold at a discount since you are not getting the quality of product that Cookshack prides itself on.
All Factory Second and Reconditioned Units will come with the standard Cookshack 30 day money back guarantee and two year limited warranty. They are also completely unloaded, repackaged, cleaned when necessary and given a new serial number once they are ready to re-sale.